Shipping from Australia

From July 1st 2024

The most up-to-date postage rates can be found at checkout. The AUD tends to fluctuate between 0.60~0.67 USD, so for reference $20 AUD is ~$13 USD. Estimates are as follows:

Stickers and A6 Prints (untracked small letter)

5x7 Prints (untracked large letter)

Sometimes the post office allows me to send print-only rigid mailers at document flat rate, so you may get refunded ~$10 AUD after your order is sent. Unlike stamps and parcel forms, I can't pre-purchase large letter labels, so there's no way to know until I'm at my local PO paying for postage ;u;

Small/flat items: acrylics, accessories (untracked large letter AU, tracked parcel INT)

*Please check Australia Post's <a href="https://auspost.com.au/service-updates/international-delivery-times">delivery locations</a> before you order. Stickers and prints are sent as print-only letter mail (no customs form), and so can be sent to the UK and EU, including countries not available for tracked parcels.

** Some EU countries are currently unavailable for tracked parcels other than by custom order due to packaging law requirements that are prohibitive to small businesses. These include:


Packages of small/flat items are sent marked as sales and at full value by default, in case they get lost by the postal system. As a small business, I send packages in an individual capacity and do not collect prepaid VAT, so you may be charged fees upon receipt. If your region has specific requirements for inbound mail and customs fee thresholds, please contact me prior to placing your order. In the event the package is lost, I cannot refund the full value if it is declared less than what you paid. 

If your country is not available at checkout, please let me know and I will check the available services to see if new regions can be added.

Tracking upgrades are also available for printed materials and domestic orders as separate listings in the shop.



Custom orders

I cannot send direct to the UK because of prepaid VAT requirements, and to certain EU countries because of the packaging laws mentioned above, but I can create a custom orders! Forwarding to a friend is also more than welcome.

If you would like to organise a UK or EU order, please send an email to [email protected] or fill in the contact form to discuss options, such as via Etsy for prepaid VAT. If you would prefer to pay VAT upon receipt to save on Etsy fees, direct payment is also an option.

 


Lost or Damaged Mail and Missing Items

If you suspect that your package is lost, or your items arrived damaged from poor handling in transit, please reach out to your local carrier in the first instance. Australia Post connects to the major postal service in your region, such as USPS for the US or Royal Mail for the UK. If your tracking shows that your package never arrived in your country, or your local carrier is not helpful, please do get in contact and I will submit an enquiry to Australia Post. If this is unsuccessful, I may be able to send out a replacement with sufficient proof, but please understand I tend to do small runs of merch and so replacements are not guaranteed. I unfortunately cannot refund for P4P items if there are no units left for replacements.

Forms of sufficient proof are:


 

Combined orders

If you wish to add items to a previous order, and shipping is equal to or less than your first order:

 → Use code POSTOVERRIDE at checkout to clear the shipping cost. If your name and/or address are different, please write the previous order number in the Notes section, and I will send to the details in your newest order.

If shipping is more than your first order:

→ Please contact me first before placing your second order so I can send you a free shipping code that is specific to you.


I cannot recoup the payment processing fees when sending partial refunds, so if you place two orders without a code, then I can only refund shipping minus fees (generally 50c~$2 AUD). But ideally I would prefer not to do this because it's a pain in the butt.

New items can be added to preorders up until the items arrive ready for dispatch, but I recommend placing your subsequent order for in-stock items within 1-2 hours of your first order.