Shipping from Australia

Updated Dec 8th 2024

The most up-to-date postage rates can be found at checkout. The AUD tends to fluctuate between 0.60~0.67 USD, so for reference $20 AUD is ~$13 USD. Estimates are as follows:

Small flat items: stickers and A6 prints (untracked small letter)

Larger flat items: 5x7 prints (untracked large letter)

Sometimes the post office allows me to send print-only rigid mailers at document flat rate, so you may get refunded ~$10 AUD after your order is sent. Unlike stamps and parcel forms, I can't pre-purchase large letter labels, so there is no way to know until I'm at my local PO paying for postage.

*Please check Australia Post's delivery locations before you order. Stickers and prints are sent as print-only letter mail (no customs form), and so can be sent to the UK and EU, including countries not available for tracked parcels.

Non-flat items: enamel pins, acrylics, other accessories (tracked parcel)

** Some EU countries are currently unavailable for tracked parcels other than by custom order due to packaging law requirements that are prohibitive to small businesses. These include:

Packages of small/flat items are sent marked as sales and at full value in case they get lost by the postal system. As a small business, I send packages in an individual capacity and do not collect prepaid VAT, so you may be charged fees upon receipt. If your region has specific requirements for inbound mail, please contact me prior to placing your order. I do not devalue packages, because not only is it illegal, but in the event the package is lost, I cannot refund the full value if it is declared less than what you paid.

If your country is not available at checkout, please let me know and I will check the available services to see if new regions can be added.

Domestic and international tracking upgrades are also available for prints and stickers in the shop - see the tracking add-on listing.

Custom orders

I cannot send direct to the UK because of prepaid VAT requirements, and to certain EU countries because of the packaging laws mentioned above, but I can create a custom orders! Forwarding to a friend is also more than welcome.

If you would like to organise a UK or EU order, please send an email to [email protected] or fill in the contact form to discuss options, such as via Etsy for prepaid VAT. If you would prefer to pay VAT upon receipt to save on Etsy fees, direct payment is also an option.

 


Lost or Damaged Mail and Missing Items

If you suspect that your package is lost, or your items arrived damaged from poor handling in transit, please reach out to your local carrier in the first instance. Australia Post connects to the major postal service in your region, such as USPS for the US or Royal Mail for the UK. If your tracking shows that your package never arrived in your country, or your local carrier is not helpful, please do get in contact and I will submit an enquiry once 10 business days have elapsed since the estimated arrival date, as per Auspost's guidelines (see under the FAQ "How long should I wait before submitting an enquiry about a late or missing international parcel delivery?"). If this is unsuccessful, I may be able to send out a replacement with sufficient proof, but please understand I tend to do small runs of merch and so replacements are not guaranteed.

Forms of sufficient proof are:


IMPORTANT: refunds and replacements cannot be given for untracked mail. The risk of untracked mail getting lost rests solely with the buyer, as there is no way of me knowing where your order is once it leaves my hands.

Refunds and replacements are also not given for pay-for-production (P4P) items that do not meet the buyer's quality standards. P4P is always ungraded and I make no profit, so some items may have visible yet minor flaws that do not affect their overall function.


Chargebacks and Disputes

If you are dissatisfied with your order or your items have not arrived within the expected time frame, do NOT initiate a chargeback or dispute through your payment provider. Contact me first to discuss potential solutions. If your ideal solution is to get a refund, please tell me outright. If you initiate a chargeback or dispute without informing me of your intention to do so, you WILL get banned from my shop and put on a blacklist permanently.

Making a chargeback threat for a P4P order that you are dissatisfied with will likely also result in getting banned from my shop and put on a blacklist. If you are insistent, you will be manually refunded and then blocked.

It may sound severe, but please understand that if you receive your P4P order and then ask for a refund, you are taking back the funds that you paid towards production whilst also getting to keep the items for free. I make no profit on P4P, and I am a very small maker, so this kind of theft has a noticeable impact. Don't be that person, please!

 

Combined orders

If you wish to add items to a previous order, and shipping is equal to or less than your first order:

 → Use code [POSTOVERRIDE] at checkout to clear the shipping cost. If your name and/or address are different, please write the previous order number in the Notes section, and I will send to the details in your newest order.

If shipping is more than your first order:

→ Please contact me first before placing your second order so I can send you a free shipping code that is specific to you.


I cannot recoup the payment processing fees when sending partial refunds, so if you place two orders without a code, then I can only refund shipping minus fees (generally 50c~$2 AUD). But ideally I would prefer not to do this because it's a pain in the butt.

New items can be added to preorders up until the items arrive ready for dispatch, but I recommend placing your subsequent order for in-stock items within 1-2 hours of your first order.